Lunex Terms and Conditions
1. Minimum Order Value
For first time wholesale customers of Lunex Limited the minimum order value is £600. New customers will be placed on Proforma until such time that a credit application form has been approved by Lunex Limited.
2. How to place order
Submit your order via our wholesale site at https://www.lunex.co.uk. You must be a registered wholesale user to order at wholesale prices from this site otherwise orders will be charged at full retail price. If you have not yet registered, please use the web site to create new account. Also, please download and send us a completed trade application form. Follow the instructions and submit your information.
Call our customer service representative toll free +44 (0) 161 833 3435.
Please have an order form or the web site available when calling so that you can reference item numbers.
Products or goods purchased from Lunex Ltd. shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to Lunex Ltd. and will typically be granted at the discretion of Lunex Ltd.
4. Wholesale Pricing
All prices are listed in UK Pound Sterling. Prices are subject to change without notice.
Returns must be made in writing directly to Head Office within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without Lunex Limited’s prior approval and delivery instructions for transport. Shipping will be charged.
For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customers.
Please email us with details of the product prior to returning it.
Lunex Ltd accept, cheque, cash, credit card (MasterCard, Visa), Debit and Credit Card payments via PayPal and EFT (bank transfer) payments.
All credit card payments incur a merchant fee.
If paying via EFT, please email us through remittance advice as proof of payment.
7. Net 30 Terms
You may also apply for credit terms with us by filling out an application form with at least three credit references. You may also get a credit application by request via our Contact Us page or by calling us after a minimum transaction amounts of £10,000. Acceptance is subject to checks and balances and is not guaranteed.
Cheques returned due to insufficient funds could be considered fraud and subject the cheque writer to prosecution and fines. However, we understand that usually there is no criminal intent, and in these circumstances, we will only charge the customer a reimbursement for bank fees and other incurred costs.
8. Shipping & Tax
Shipping and tax is not included in the cost of goods. On all orders shipping and VAT will be charged on each invoice.
9. Damages and Defects
Please inspect all shipments immediately upon arrival. Please contact Lunex Limited at firstname.lastname@example.org within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
10. Delivery Window
Please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time; please contact Lunex Limited customer services for information about availability.
Out of stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or not have back-orders listed at all, please inform us. Back Orders under £300 will be shipped on the same terms as outlined in shipping section above. Back orders over £300 no shipping charges will apply.
12. Shipping International Orders
International shipping for orders is only available within the EU at this time. Please contact us for any other countries.